REPORTER is Asteria’s interface for querying historical agent and queue utilization data and statistics. A variety of call center metrics are available in standard report formats.
- Features include:
- Presentation of data in summary form that is easily expanded to individual call detail
- Reports available in data and chart formats
- Reports may be exported to CSV or Excel formats
- Reports may be automatically generated and sent via email at user defined intervals
6/2/14 - The release of 8.0 falls on Asteria's 10th Anniversary and we thank all of our customers for helping to support us over the last decade.
10/2/15 - 8.1 Released
2/2/16 - 8.2 Released