SUPERVISOR is Asteria’s graphical interface for call center supervisors. The software provides a real time view of call queues and the assigned active and inactive agents, and allows supervisors to monitor and assist agents in fielding calls. Supervisor is a flash-based application compatible with any web browser.
- Features Include:
- Display of agent status per queue (available, on call, paused)
- Display real time call status for active and waiting calls
- Monitor active and waiting calls with Listen, Whisper, Barge, 3-way, Triage, Redirect, and Grab functionality
- Pause and un-pause agents
- On-demand call recording
- Flexible data presentation
6/2/14 - The release of 8.0 falls on Asteria's 10th Anniversary and we thank all of our customers for helping to support us over the last decade.
10/2/15 - 8.1 Released
2/2/16 - 8.2 Released