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Assist Agent Client is Asteria‚Äôs graphical interface for call center agents. The software works in conjunction with HTML call scripts, web-based Customer Relationship Management (CRM) or Trouble Ticket systems to present relevant information to the agent when fielding a call. Assist also presents call related data such as a call timer and call origination and allows for predefined post call processing time. Assist is available as a .net application as well as a flash-based application tested with Windows, Mac, and Linux platforms.

    Features Include:
  • Display of queue name
  • Display of caller ID and caller name from carrier
  • Display of pre-queue IVR information
  • Screen pop of web-based information on ring
  • On-demand call recording
  • User defined Agent pause reasons
  • User definable post call dispositions
  • Call handling for transfers and termination

Happenings

See what's new in the Asteria Software Suite 8.2

6/2/14 - The release of 8.0 falls on Asteria's 10th Anniversary and we thank all of our customers for helping to support us over the last decade. 

10/2/15 - 8.1 Released 

2/2/16 - 8.2 Released

 


 

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